IT Helpdesk Support Specialist

IT Helpdesk Support Specialist (Full-Time)  
McInnis Inc. | HR & Recruiting Firm  
Location: Mostly Onsite in Milford, CT, with Occasional Travel  
 
About Us 
McInnis Inc. is a dynamic Consulting firm serving clients in municipalities, pharmaceuticals, and hospitality. As our restaurant client continues to grow, we are expanding our internal IT capabilities to support both our own technology infrastructure and the evolving needs of our clients. We are seeking a full-time or part-time IT Helpdesk Support Specialist to provide reliable, efficient, and responsive technical assistance. This role ensures that internal teams, corporate staff, and external partners receive the support they need to keep operations running smoothly.  
 
Job Description 
The IT Helpdesk Support Specialist will serve as the first point of contact for all technology-related issues within the organization. This role is responsible for troubleshooting, supporting, and maintaining our IT systems, including POS systems, hardware, software, networks, and user accounts. The ideal candidate will be customer-service oriented, responsive, and able to thrive in a fast-paced, multi-location hospitality environment.  

Key Responsibilities 

Helpdesk Support 

• Serve as the primary contact for all IT support requests (phone, email, ticketing system). 
• Diagnose and resolve hardware, software, and network issues for restaurant and corporate staff. 
• Escalate complex issues to the IT Manager or external vendors when necessary. 

System & Hardware Support 

• Provide support for POS systems, KDS screens, printers, tablets, and payment devices. 
• Maintain and troubleshoot Wi-Fi, internet connections, and internal networks across multiple locations. 
• Set up and configure new workstations, laptops, and mobile devices. 

User Management & Training 

• Create and manage user accounts, permissions, and email access. 
• Provide basic training to employees on system use and IT best practices. 
• Maintain and update documentation, including troubleshooting guides and knowledge base articles. 

Maintenance & Monitoring 

• Perform routine system updates, backups, and patch management. 
• Monitor security alerts and ensure antivirus and firewall protections are up to date. 
• Assist with new restaurant openings by setting up technology infrastructure. 

Qualifications 

Required: 

• 2+ years of IT support/helpdesk experience (restaurant, retail, or hospitality environment preferred). 
• Strong knowledge of Windows, macOS, Office 365, and common business applications. 
• Familiarity with POS systems, networking basics, and peripheral devices. 
• Excellent troubleshooting, communication, and customer service skills. 
• Ability to prioritize tasks and work in a fast-paced environment. 

Preferred: 

• Experience with Toast, Aloha, Micros, or similar POS systems. 
• Knowledge of remote support tools and ticketing systems. 
• Basic understanding of cybersecurity best practices. 
• Competitive hourly wage or salary (depending on experience) 

Hours & Compensation  

• Commitment: Full-time, on-site in Milford, CT, with occasional travel as required 
• Compensation: Competitive hourly wage or salary (depending on experience)  
• Comprehensive Health, Dental, & Vision 
• Paid Time Off 
• Sick time 
• Holidays 
• Life Insurance 
• 401k Contributions 
• Charity Matching 

Join us in this exciting opportunity to make a meaningful impact on our clients. Apply today and become an integral part of our dynamic team!  

IND125