IT Infrastructure & Support Engineer

IT Infrastructure & Support Engineer (Full-Time) 
HR & Recruiting Firm 
Location: Mostly Onsite in Milford, CT, with Occasional Travel 
 
The IT Infrastructure & Support Engineer manages and enhances our Microsoft cloud environments, enforces security and compliance standards, and provides advanced support across multiple locations. This role combines hands-on system administration with collaboration and knowledge sharing to improve the efficiency, reliability, and security of our growing IT ecosystem.

The ideal candidate is technically strong, self-sufficient, and thrives in a fast-paced, startup-style environment where flexibility and proactive problem-solving are essential. You are adaptable, proactive, and thrive in a fast-paced startup environment. You’re comfortable working across multiple systems and locations, balancing strategic problem-solving with hands-on technical execution. You take pride in building efficient systems, transferring your knowledge to others, and enabling a connected, secure, and productive workplace.

Key Responsibilities

Microsoft 365, Entra & Intune Administration

• Administer and optimize Microsoft 365 environments including Exchange, Teams, SharePoint, OneDrive, and Entra ID (Azure AD).
• Manage Intune MDM for Windows, macOS, and iPadOS devices — ensuring proper configuration, compliance, and deployment.
• Implement and manage identity and access controls, MFA, and conditional access policies.
• Streamline onboarding and offboarding processes, including device provisioning and access management.

Multi-Location & Remote Support

• Provide technical support for both corporate and restaurant teams across multiple sites.
• Ensure reliable connectivity and system uptime for remote users and distributed locations.
• Support device diversity including company-issued laptops, desktops, iPads, and mobile devices.
• Remotely troubleshoot and resolve technical issues via phone, email, or ticketing systems; travel to locations as needed for on-site support or setup.

Security & Compliance

• Enforce endpoint protection, encryption, and compliance baselines through Intune and related tools.
• Support and maintain secure access practices, including monitoring MFA, permissions, and device health.
• Assist in policy development and documentation of IT security standards and procedures.
• Maintain visibility and consistency in data protection and system configuration across all locations.

Knowledge Transfer & Documentation

• Create and maintain detailed IT documentation, SOPs, and internal guides.
• Transfer technical knowledge and best practices through collaboration and shared learning.
• Promote standardized approaches to system setup, device management, and security configuration.

Maintenance & Continuous Improvement

• Perform regular system monitoring, patching, and backups to ensure stability and compliance.
• Identify recurring issues and recommend long-term solutions to improve performance and reliability.
• Contribute to the rollout of new technologies, tools, and process improvements as the organization scales.

Qualifications

Required:

• 3+ years of experience in IT systems administration, Microsoft 365, or Intune engineering.
• Advanced knowledge of Microsoft 365 (Exchange, Teams, SharePoint, OneDrive, Entra ID).
• Hands-on experience with Intune MDM across Windows, macOS, and iPadOS.
• Strong understanding of identity management, MFA, and access control.
• Solid grasp of IT security and endpoint protection best practices.
• Excellent troubleshooting, documentation, and communication skills.

Preferred:

• Experience supporting distributed or multi-location business environments.
• Familiarity with Apple Business Manager and macOS/iOS device integration.
• Knowledge of email threat protection tools (AppRiver, Mimecast, or similar).
• Microsoft certifications 

Hours & Compensation 

• Commitment: Full-time, on-site in Milford, CT, with occasional travel as required 
• Compensation: Starting at $70k, Depending on Experience 
• Comprehensive Health, Dental, & Vision 
• Paid Time Off 
• Sick time 
• Holidays 
• Life Insurance 
• 401k Contributions 
• Charity Matching